How to switch from Epos Now without losing Dojo integration

A growing number of hospitality and retail operators are starting to rethink their EPOS setup. For many using Epos Now, recent changes around payments, combined with ongoing frustrations around support and flexibility, are pushing that decision forward.

One issue stands out more than most: the changing relationship between Epos Now and Dojo.

Businesses that want to keep using Dojo are now often finding the process more complicated than it used to be. In some cases, that means extra monthly fees. In others, it introduces manual work that simply shouldn't be necessary.

The good news is that switching doesn't mean losing Dojo. With the right approach, it's entirely possible to move to a different EPOS system while keeping your existing payment setup running smoothly.

Why more businesses are moving away from Epos Now

Over the past few years, we've seen more operators actively exploring alternatives. The reasons tend to be consistent.

One thing that comes up regularly is the sales and onboarding experience. Some businesses feel that what's promised upfront doesn't always match how the system works day-to-day once everything is in place.

Support is another sticking point. When something goes wrong during a busy service period, delays or generic responses can quickly turn into lost revenue. For high-volume environments like hospitality, that's a serious concern.

More recently, though, the biggest frustration has been around payment integrations, particularly when it comes to Dojo.

What's changed with Epos Now and Dojo?

Historically, many businesses relied on fully integrated Dojo payments within Epos Now. That integration matters - it speeds up transactions, removes manual entry, and keeps reporting accurate.

Now, with a new payment provider appointed by Epos Now recently, businesses wanting to continue using Dojo are often being asked to pay additional fees per terminal just to maintain that integration.

That shift can create real operational headaches, including higher monthly fees, manual reconciliation, slower transactions at the till, and increased admin work related to greater risk of human error.

Because of this, many are now taking a serious look at alternative EPOS options that still support Dojo properly.

What are your options?

If you're currently using Epos Now, there are a few ways forward.

1. Stay and switch payment provider

Some businesses decide to stay with Epos Now and move over to the recommended payment provider.

That can work depending on your agreement, but it may mean different fee structures or less favourable rates. For those already happy with Dojo, it's often not the ideal route.

2. Keep Dojo and change EPOS system

This is the option more businesses are starting to consider.

Providers like Eposbuddy support full Dojo integration, which means you can move your EPOS system without giving up your existing payment setup.

In many cases, Dojo can help support the transition as well, for example by helping to financially cover the card part of your current contract, so you're not left alone.

Financial obligations in current contracts can still play a role here, particularly for software or hardware agreements - but that's something that can usually be planned around.

3. Wait until your contract ends

Some businesses choose to wait it out.

EPOS contracts are often around 12 months, although longer terms aren't uncommon. During that time, operators typically start preparing - reviewing alternatives, pricing models, and migration options so they're ready to move when the contract allows it.

Can you keep Dojo when switching EPOS provider?

Yes, as long as the new provider supports Dojo integration, the process is usually quite straightforward.

Of course, switching an EPOS system isn't just a plug-and-play exercise. You're moving menus, products, reporting, and staff workflows. But with proper planning and the right partner, it doesn't have to disrupt day-to-day operations.

A well-managed migration happens largely behind the scenes. Your existing system stays live while the new one is configured, tested, and prepared.

What does an EPOS migration involve?

There's more to it than just installing new software. A proper migration typically includes:

• Menu and product setup - Rebuilding your products, pricing, and modifiers in the new system
• Payment integration - Connecting Dojo terminals so everything works seamlessly from day one
• Staff training - Making sure your team is comfortable before the switch happens
• Hardware review - Checking whether your current setup can be reused
• Testing and launch prep - Running through key processes to avoid surprises on go-live

Why businesses want to keep Dojo

For many operators, Dojo isn't something they want to give up, and for good reason.

Common benefits typically include competitive transaction rates, fast and reliable processing, and modern, easy-to-use terminals, all supported by clear reporting and the flexibility to scale as the business grows.

When fully integrated, it also cuts down on admin, automatically syncing payments with your EPOS system and reducing manual work.

What to look for in an alternative to Epos Now

If you're considering a switch, it's worth looking beyond just features. When talking to different EPOS providers, make sure the following topics are discussed:

Flexible payment options

You don't want to be locked into a single provider again.

Strong, responsive support

Especially in hospitality, fast support can make a huge difference during busy periods.

A clear migration plan

Before signing anything, understand exactly how the switch will work:

• Timelines - Make sure you know how long the full migration process will take, from initial setup through to going live.
• Training - Check what training is provided, how it's delivered, and whether your team will be fully prepared before launch.
• Downtime (if any) - Understand whether there will be any disruption to trading and, if so, how long it's expected to last, and what can be done to avoid it.
• Payment transition - Clarify how payments will be transferred to the new system and whether there will be any impact on transactions or cash flow.

Room to grow

Your EPOS system should support multi-site expansion and future changes.

Hardware compatibility

If you recently purchased your hardware, make sure that the new system is compatible with your hardware setup. Many businesses like Eposbuddy offer a testing phase to explore if any of your current hardware can be reused in the new setup.

Why businesses are choosing Eposbuddy

For businesses coming away from Epos Now, Eposbuddy is often appealing because the setup is built around continuity - particularly when it comes to Dojo.

What stands out most is the hands-on approach to migration. Everything is configured in advance, staff are trained before launch, and the system is properly tested before going live.

That means businesses can continue trading as normal while the new system is being prepared. In some cases, businesses can be fully switched over in just a few days - without disrupting service. We understand the challenging commercial situation many businesses face due to current contract restrictions. That's why we offer flexible payment options and leasing solutions to make the switch financially achievable for all our clients.

Final thoughts

For many businesses, the recent changes around Dojo have become the tipping point.

At the heart of the decision is one simple concern: keeping operations running smoothly. That means no downtime, no unnecessary admin, and no loss of payment functionality.

The reassuring part is that switching doesn't have to be complicated. With the right provider and a well-planned migration, it's entirely possible to move away from Epos Now while keeping Dojo - and improving how your business runs in the process.